Reports your team can act on — right to the exact spot

Utilities, municipal services and agencies receive problems reported by residents, with photos, a category, a description and the precise GPS point. Fewer phone calls, faster fixes.

What your team gets

Everything needed to send a crew

📍 Exact location

Reports sent to a sector keep the exact point, its GPS accuracy and how it was chosen (GPS, search or map), plus a Google Maps link. The public only ever sees a rounded location.

📷 Photos & details

Original report photos, category, description, time, status updates, evidence and comments in one place.

✅ Truth status

See whether a report is unverified, under review, verified, disputed or false — and how many people confirmed it.

👥 Staff accounts

Each staff member signs in with their own verified email and password. Access ends when they are removed.

📱 In the app

Staff open Profile → Sector reports to see everything assigned to their sector.

🔌 In your systems

Pull reports into your own ticketing or GIS tools with the Sector API.

Sector API

Connect SORDA to your operations

A simple, secure REST API. Your staff sign in with their SORDA account and fetch the reports assigned to their sectors.

List reports, newest first, with paging.
Filter by sector, time, visibility, category or words.
Fetch one report in full with updates, evidence and comments.
Download photos with the same staff sign-in.

Full documentation is shared with registered sectors.

GET /api/v1/sector/reports?sectorId=…&updatedSince=2026-10-01T00:00:00Z
Authorization: Bearer <staff access token>

{
  "data": { "items": [{
    "title": "Water pipe leak at Ubungo",
    "category": "utilities",
    "verificationState": "unverified",
    "location": {
      "latitude": -6.79xxxx, "longitude": 39.21xxxx,
      "exact": true, "accuracyMeters": 6, "source": "gps",
      "mapsUrl": "https://maps.google.com/?q=…"
    },
    "images": [ … ]
  }] }
}

Getting started

Onboard in three steps

Contact us

Tell us your organisation, service area and the kinds of reports you handle.

Add your staff

We create your sector and link your team's SORDA accounts.

Receive reports

Residents can now choose your sector when they report.

Close the loop

Fix the problem and let the community see progress.

Bring your service closer to the people you serve

Water, power, roads, health, waste or security — let's talk.

Contact the SORDA team