How can we help?
Search the questions people ask most, or contact us.
Getting started
How do I get SORDA AI?
Android users can install the app from our download page. On iPhone or a computer, use the web app in your browser. The Google Play version is coming soon.
How do I create an account?
Open the app, tap Sign in and choose Create Account. Use your mobile number (you will get a 6-digit SMS code) or your email address (you will get a confirmation email).
The SMS code did not arrive. What can I do?
Check the number is correct, for example 0712 345 678. Wait 60 seconds and tap resend (up to 5 codes per hour). Some networks block company messages — check your SMS settings. You can also sign up with your email instead.
How do I change the language?
Go to Profile → Preferences and choose English or Kiswahili.
Is SORDA AI free?
Yes, it is free to download and use. Normal mobile data charges from your network may apply.
Reports
How do I make a report?
Tap Report, choose a category, write a short title and description, add a photo and set the place. Choose public or private, and optionally a sector, then send.
What does "send to a sector" mean?
A sector is an organisation that can fix the problem, such as a water, power or roads authority. When you send a report to a sector, their staff see it with the exact GPS point. The public still only sees a rounded location.
Can I report without internet?
Yes. The report is saved on your phone and uploads automatically when you are online again. A banner shows reports waiting to upload.
Why does my report say "Unverified"?
Every new report starts unverified. Moderators review reports and evidence and can mark them verified, disputed or false.
Can I edit or delete my report?
Yes, open the report from your profile. Edits are checked before they appear publicly.
Communities
How do I join a community?
Open the Community tab to see communities near you. Public communities can be joined straight away; private ones accept join requests.
Can I start my own community?
Yes. Tap Create Group on the Community tab, choose its centre and coverage radius, and invite people.
How do I report a bad message or post?
Use the report option on the message, comment or post. Moderators review what is reported. You can also write to info@dalidata.africa.
SORDA tokens
How do I earn tokens?
By making true, useful reports with a verified account. Better quality, confirmations and verification earn more. See how tokens work.
Why are my tokens "pending"?
New tokens are checked for 7 days before they become available.
Can I turn tokens into money?
Not yet. Payouts will be switched on after regulatory checks and announced in the app. Your tokens are kept until then.
Notifications & app
I am not getting notifications.
Make sure you are signed in with a verified account, notifications are on in Profile → Preferences, and SORDA AI is allowed to send notifications in your phone settings. Check your quiet hours too.
What does the cloud icon at the top mean?
You are offline. Recently loaded updates remain visible; new updates load when you reconnect.
How do I update the app?
Download the latest APK from the download page and install it — your account and settings stay.
Privacy & account
Who can see my location?
Public reports show a location rounded to about 100 metres. Exact points are only shared with a sector you choose. SORDA does not track you in the background. Read the privacy policy.
How do I download my data?
Go to Profile → Account data and tap Export my data.
How do I delete my account?
Go to Profile → Account data, enter your password, type DELETE and confirm. See delete your account for other options.
I forgot my password.
On the sign-in screen, tap Forgot password? and follow the code sent to your phone or email.
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