SORDA AI Privacy Policy
Effective 18 October 2026 · SORDA AI by Dali Data Africa, Dar es Salaam, Tanzania
SORDA AI helps people understand what is happening around them: community reports, local and national news, communities and an AI assistant. This policy explains what information the SORDA AI app and website collect, why, who can see it, and the choices you have. Kiswahili: unaweza kuomba nakala ya sera hii kwa Kiswahili kupitia info@dalidata.africa.
1. Information we collect
| Information | What and why |
|---|---|
| Account | Your name, email address or phone number, a password (stored only in scrambled, one-way form), language, country and profile photo. Used to sign you in, verify your account and contact you about it. |
| Location | Your device location while you use the app, only with your permission, to show nearby reports, news for your country and communities. The location you browse is rounded to about 100 metres. Recent browsing locations stay on your device for up to 7 days. We do not track your location in the background. |
| Reports | What you report: text, category, place, time and photos. Public reports show a location rounded to about 100 metres. If you send a report to a sector (for example a water or power utility), the exact point you choose is also kept so the sector can find and fix the problem. |
| Photos | Photos you take or choose for reports, communities or your profile. We re-encode every photo, which removes camera data such as GPS, and add a SORDA mark with the place name you chose. |
| Communities and comments | Messages, posts, comments and reactions you share, and the communities and places you follow. |
| AI assistant | Questions you ask the assistant and its answers, with the published reports it used. |
| Rewards | Your SORDA token history. If payouts are offered, the verified phone number a payout is sent to. |
| Device and technical data | Notification token (if you allow notifications), app version, and server logs such as IP address and request times, used for security and to fix problems. |
2. How we use information
- To provide the app: show reports, news, maps, communities, the assistant and rewards.
- To keep SORDA trustworthy: review reports, detect abuse, verify reports and prevent fraud in rewards.
- To send you account messages, codes and notifications you asked for.
- To improve and secure the service.
We do not sell your personal information and we do not show advertising.
3. Who can see your information
- Other users see public reports with your display name, the rounded location, photos and comments, and what you post in communities you share with them.
- Sectors you choose when reporting (and their authorized staff) see that report, including its exact point and photos. Private reports are seen only by you, SORDA staff and the chosen sector.
- SORDA administrators and moderators see what is needed to review content and support you.
- Service providers who process data for us: Google Maps (addresses and places), Groq (AI answers to assistant questions), Beem Africa (SMS codes), our email provider, and Google Firebase / Expo (notifications). They may only use it to provide their service to us.
- Authorities, when the law requires it.
Your phone number and email are never shown to other users or to sectors.
4. How long we keep information
We keep your account information while your account is active. Expired sign-in sessions and codes are deleted automatically. Encrypted backups are kept for 3 days. When you delete your account, your profile, sign-in details and photos are removed and your reports and messages are taken out of view; limited records needed for security, legal obligations and to prevent abuse are kept.
5. Your choices and rights
- Change or remove location, camera and notification permissions in your phone settings at any time.
- Edit your profile, choose public or private for each report, and delete your reports.
- Download a copy of your data: Profile → Account data.
- Delete your account in the app (Profile → Account data → Delete account) or as described on this page.
- Contact us to access, correct or delete your information: info@dalidata.africa.
6. Security
We use encrypted connections, scrambled passwords, encrypted backups and access controls. No system is perfectly secure; tell us at once if you think your account was misused.
7. Children
SORDA AI is intended for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
8. Changes
We will post changes on this page and, for important changes, tell you in the app.
9. Contact
SORDA AI by Dali Data Africa, Dar es Salaam, Tanzania · info@dalidata.africa